Cancellation and refund
You may cancel your subscription at any time in your account settings. When you cancel, you keep paid access until the end of the period you already paid for — the subscription simply does not renew; there is no proportional refund for the period already paid.
Right of withdrawal (Brazilian Consumer Code art. 49)
If the purchase was made online, you have 7 calendar days from the purchase date to request a full refund without justification. Submit your request via Support.
Exceptions
A full refund is granted in case of: (i) duplicate charge; (ii) processing error on our side; (iii) inability to use the service due to a prolonged technical failure not resolved within 72 hours.
Request a refund
To request a refund, contact us through our support channel or email [email protected] with your registration email and the charge reference.