Support channels
We support through the in-app support assistant and by email. The assistant answers common questions instantly and, when it doesn't know, opens a ticket our team answers asynchronously — every request is recorded to keep an audit trail.
- General questions and support: [email protected]
- Privacy and LGPD: [email protected]
- Billing and refunds: [email protected] (subject: "billing")
Response time
Responses during business hours (Monday-Friday, 9am-7pm Brasília time):
- Free plan: up to 24 business hours.
- Pro / Business plans: up to 4 business hours.
- Urgent issues (access blocked, wrong charge): priority handling, usually within hours.
Data requests (LGPD)
To download or delete your data, use the buttons in your account settings. For other requests (correction, portability), email [email protected].